1. What makes a good photo?
Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
2. Can I see a proof of how my product will look?
Unfortunately, we can’t provide a proof before ordering Because the highly personalized nature of our custom-made bobblehead products, each product takes an extraordinary amount of time by skilled craftsmen. But rest assured that if there are any issues, we’ll send you an email for a new image.
2. What about the bobblehead size?
During our online design process, you can choose the size: 6 inches, 7 inches and 9 inches. If you need other size please feel free to contact us by email@example.com
3. What is your change/cancellation policy?
For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the molding and shaping has started. To cancel or change it, please check our return policy.
4. What payment options are available?
We accept PayPal and Credit Card. Please note that all of our prices are listed in AUD and your card will be charged in your respective currency.
5. Will my bobblehead look exactly like the photo?
Bobbleheads are also known as a 3D cartoonization. This means that the dolls will resemble the person in the photo but with a slight cartoon effect, which is normally added by the artist. This cartoon effect is what makes this product so popular as an amazingly funny and unusual gift. An exact replication of the person's features is not always possible, because photos sometimes fail to capture the true nature of someone’s face. However, our artists will create your figurine with a high degree of resemblance.
6. What is proofing?
We will send you in-progress preview photos of your bobblehead during the creation stages. You are able to suggest changes to our artists after you have viewed these proofs. This procedure ensures that you will be fully satisfied with the final outcome. However, late replies to our emails or several change requests will definitely add additional sculpting time. More details please click here.
7. Can I change the destination country on my order?
Yes, before we ship your bobbleheads you can change your address. Please contact us as soon as you can.
8. Do you ship internationally?
We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going.
NOTE: All prices on our site are AUD. Once you complete your transaction, it will charge your card in your respective currency.
9. Have more questions?
Please contact us by email firstname.lastname@example.org.